Privacy Policy
Privacy Policy
Last updated: 15/11/24
At The Wellnest, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or engage with our services. By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
Please read this policy carefully, and if you have any questions, feel free to reach out to us.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to check back regularly to stay informed about how we handle your personal data.
2. What Personal Information We Collect
We collect various types of personal information depending on how you interact with our Services. The types of personal information we collect may include:
- Basic Contact Information: Name, email address, phone number, and shipping address.
- Order Information: Product details, billing information, shipping information, and payment details.
- Account Information: If you create an account, we may collect a username and password.
- Customer Support Information: Details you provide when contacting our customer support, including your inquiry or feedback.
We collect this information solely to process your orders, manage your account, and provide you with the best possible service.
3. How We Use Your Personal Information
We use the personal information we collect to:
- Process and fulfill orders: We need your details to process payments, arrange for shipping, and manage returns or exchanges.
- Customer communication: To provide customer support and send important updates related to your order or account.
- Marketing purposes: We may send you promotional emails about new products, offers, or updates that may interest you, but you can opt-out at any time.
4. How We Share Your Information
We will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following cases:
- Shipping and Fulfillment: We share necessary order and shipping details with our delivery partners to ensure your products reach you.
- Service Providers: As we use Shopify to run our store, your data is processed through their platform in accordance with their privacy policy. For more information, please refer to Shopify's privacy policy here.
We ensure that all third-party service providers act in accordance with relevant data protection laws.
5. Cookies and Tracking
We use cookies and similar technologies (like pixels) to collect information about how you interact with our website. These technologies help us improve our Services and provide a better user experience. Cookies may be used for:
- Remembering your preferences (e.g., language and location)
- Analyzing website traffic and user behavior
- Personalizing content and ads
You can manage cookie settings in your browser, but please note that blocking certain cookies may affect the functionality of our website.
6. How We Protect Your Information
We take security seriously and use industry-standard measures to protect your personal information. All sensitive payment details are processed through Shopify’s secure payment systems, and we use encryption to protect your data during transactions.
7. Data Retention
We retain your personal information only for as long as necessary to complete the transactions you have requested or for legal and regulatory purposes. If you have an account with us, we will keep your information until you request its deletion.
8. Your Rights and Choices
Depending on your location, you may have rights under data protection laws regarding your personal information, including the right to:
- Access your information: You can request a copy of the personal information we hold about you.
- Update your information: If any information you’ve provided is inaccurate, you can request that we correct it.
- Delete your information: You may request that we delete your personal information, subject to certain exceptions (such as compliance with legal obligations).
- Opt-out of marketing communications: You can unsubscribe from our promotional emails at any time using the "unsubscribe" link in those emails.
If you would like to exercise any of these rights, please contact us at thewellnest@outlook.com.au.
9. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you follow a link to a third-party site, please be aware that these sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Transfers
As our website and services are accessible internationally, your personal data may be transferred and processed outside of Australia. If we transfer your data internationally, we ensure that it is protected by appropriate safeguards, in accordance with relevant data protection laws.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us at thewellnest@outlook.com.au