FAQ's

1. Where do you ship from? All products from The Wellnest are shipped from our base on the Gold Coast, QLD.

2. Do you ship internationally? At this time, we only ship within Australia. However, we are looking to expand our shipping options to include international delivery in the future. For any questions, please reach out to us.

3. What is your wholesale policy? Yes, we offer wholesale options! Our Wave Mats and Reformer Wave Mats are currently in use at various gyms across Australia. For wholesale inquiries, please connect with Emily at thewellnest@outlook.com.au

4. How do I care for my mat? If you notice marks on your mat, don't worry—these are signs of its use and love! To clean it, simply wipe it down with a cloth dampened with water. Allow it to absorb the moisture and air dry. Repeat this process as needed to keep it fresh.

5. What if my product is defective? If you receive a faulty item, we’re here to assist you. Please contact our support team at thewellnest@outlook.com.au, and we will work with you to find a solution.

6. What materials are your mats made from? Our luxury Wave Pilates mats are crafted from high-quality, Vegan PU rubber designed for durability and comfort. Our reformer mats are crafted from Vegan Suede Rubber